I am a specialist in the sphere of hotel and travel services with over 14 years’ experience. I am experienced in direct sales, work with individual and corporate clients, well-versed in business enterprise. I know the law and applicable regulations. I am proficient at the key business processes, particularly in customer servicing, meeting customer needs and demands, providing high standard servicing, service pricing, market promotion of travel/hotel services, cooperation with the mass media, personnel training. I know the basis of marketing and advertising. To the present point my main professional achievement is contribution to the successful development of the hotel: increase of room stock more than twice(from 31 rooms to 59 right now and 13 more rooms will be ready in less than 2 months), sales increase of hotel services for over 700% for the past 3 years (we fill 80-82% of hotel rooms stock monthly), promotion of the hotel to the leading position in the region (we are number one in Google search and other search machines results for hotel demand in the area), successful promotion of the hotel brand (we have over 30% of new customer flow monthly). During work at this hotel I managed to create a very friendly, well trained and competent staff, implement international standard level of customer servicing, create a vast and efficient net of agents and create friendly relations with most large corporations and companies in the region (our customers are well-known people, TV and show stars). All this has a positive impact when dealing with individual customers and the enterprise customers. Confident PC user. Familiar with the basic package of MS office programs. Familiar with basis of Photoshop, 1C “Enterprise 7.7.”, e-mail, Internet. I have a driving license; I own a car that could be used for working needs. My hobbies are sports, fishing, reading, photography. I have high communication skills, ability to win the interlocutor, which helps to achieve success in the negotiations at any level. I own management skills; I am able to create a good team of workers. I can establish good contacts both with subordinates and with the superior executives. I am always guiding my activities solely on the company interests. With great pleasure I share my working experience with the new managers. In all situations I remain loyal to the company, its corporate values and goals. I am ready for serious projects and leadership position.