Outsourcing services (including cash in transit, telecommunication, monitoring, cash forecasting and diputes resolution, processing) development and delivery (Russia, Ukraine and Kazakhstan). Main respinsibilities: - Commercial proposals preparation, bulding pricing models, P&L review and contracts negotiation; - Subcontractors negotiations and developing the best solutions to deliver value-added services for customers; - Installations and services for current outsourcing customers supervising; - New services implementation; - Leading integrated services development and delivery, different teams coordination within Russia / CIS and EMEA Integrated Services teams; - Cost analysis and making proposals to reduce them; - Security: a. Regulations and safety measures development for new installations; b. Development of joint procedures with customers on physical and logical security; c. Participation in investigations of criminal cases on ATMs together with police; - Contract work with customers, contractors and suppliers - Outsourcing projects development: а. Additional equipment price calculation and negotiation b. Projects of new services leading (Direct Connectivity in Citibank); c. Conflict situations resolution – SLA, penalties, new contract conditions negotiation.

- Service RFP preparation; - Negotiation with customers together with account manager to identify and clarify customer demands and budgets; - Participating in new commercial deals, service price calculation; - Post-sale contracts supervising, work with escalations; - Coordination and preparing regulations for Service delivery and Technical Departments to meet contract SLA; - Interconnection with customers on service delivery issues; - Negotiations and conflict resolution; - Working proactively, collecting customer’s demands for future contracts.

Post-sale project coordination - Trouble Tickets workflow coordination; - Working with billing, initiation and coordination of internal financial change requests; - negotiation with customers on service delivery issues; - conflict resolution; - preparing reports on statuses of financial and technical requests.

Professional services - RFP coordination. - RFP to large/complex projects preparation; - Analysis of initial documentation; - Definition of Customer’s key needs; - Customer request qualification; - Definition of customer detailed needs; - Team work coordination for preparation of proposals; - Gathering and preparation of documentation confirming competency and qualification of the company; - Control of terms of materials preparation. Preparation of standard texts on typical sections, preparation of typical offers for uploading on the Intranet.

Internet projects coordination, negotiations with customers, preparing of a full documents set (Offer, technical project, Planned schedules, contract, etc.). Internet-, intranet-, promo-sites production and support coordination. Audit, optimization and promotion in search systems proposals development. Competitors Internet activity monitoring. Development team supervising.

Internet projects coordination, negotiations with customers, preparing of a full documents set (Offer, technical project, Planned schedules, contract, etc.). Internet-, intranet-, promo-sites production and support coordination. Audit, optimization and promotion in search systems proposals development. Competitors Internet activity monitoring. Development team supervising.

Cybernetics, Diploma

IT Expert

CISCO, Certificate

Dennis School, Certificate

Management School “Arsenal”, Certificate